FAQ

General

What are Dilly Blue dolls?

Dilly Blue dolls (aka Dillys) are wooden peg dolls and other wonderful wooden toy shapes, designed for small world play with an emphasis on learning through play.

How are Dillys brought to life?

All of our wooden dolls are made in Wales using responsibly sourced wood. They are hand painted using eco friendly paints and sealed using a child-safe blend of plant-based waxes and plant oil.

Are Dilly Blue dolls suitable for children?

All of our dolls have been through strict testing and are CE certified by an independent lab.

Our 6.5cm and 7cm dolls are suitable from birth, though we recommend for play from 12 months as teething may damage the paint.

Our Diferion, Madarch and Skittles are suitable from birth, though we recommend from 12 months as teething may damage the paint. 

Our keyrings are suitable from 3 years+ only and should not be given to younger children as they may pose a choke risk.  

Are Dillys male or female?

Our dolls are gender-neutral. We occasionally choose to imply gender if it feels necessary to the design but overall they are either, both and anything along the spectrum.

Are Dillys eco-friendly?

All of our dolls are made from sustainably-grown wood. They are painted with low VOC, eco-friendly paints and finished with a blend of plant based waxes and plant oils to preserve the paint whilst giving a soft matte finish.

All of our packaging is either recycled or recyclable.

Can I buy Dillys from other retailers?

Yes! Dilly Blue are currently stocked by Little Whispers, Learning Bugs and Wooden Toys Edinburgh

For retail enquiries please email info at dillyblue dot com.

Do you take orders for custom dolls or sets?

You can create your own custom design using our Design-A-Dilly!

Do you support any charities?

We support two charities at present.

Super-Autie was created for our own little autie and the profits from the sale of this doll are donated to the National Autistic Society (NAS).

Dilly Pride celebrates love in all its forms and the profits from the sale of this doll are donated to the Allsorts Youth Project who work with LGBTQ children and young people. More specifically, the sales of Pride will go directly to their monthly group of 5-11 year old gender questioning and non-conforming children.

Are Dilly colours random?

Yes we have made a conscious decision to be inclusive with all Dillys. If you would like to select which colours we use as part of your order then please add notes during checkout to the notes section provided.

 

Shipping

Where do you ship to?

We can ship anywhere in the world.

How long does it take to dispatch orders?

All of our In-Stock options are ready to post and will be dispatched within five working days unless next day shipping is selected (before 2pm) All personalised* Dillys are made to order and will be dispatched in 3-4 weeks. *This includes names, specific colour choices, skin-tones etc  

Do you offer any free shipping options?

UK orders over £50 ship for free.  Worldwide orders over £45 are heavily discounted. 

You may also combine orders. This will will delay your existing order to the turnaround stated on your new order. Just drop us a message with your order numbers, and we’ll combine them for you.

Do you accept returns?

Returns are only accepted within 21 days of your order and if the products are unused and in their original packaging.

 

Clearpay

What is Clearpay?

Clearpay is a service that provides instalment plans allowing a purchase to be paid for in four instalments, due every 2 weeks.

How do I use Clearpay?

Simply add your Dillys to your Cart, go to checkout and when you come to the Payment section, select Clearpay from the payment options.

This will ask you to review your order before taking you off to the Clearpay site to proceed with your application.

If approved, the order will come through to us and bingo bango, your Dillys will be on our order books and your payment plan in place!

Does Dilly Blue offer credit?

We do not; all decisions are made by Clearpay and we have no input on the decision to approve or disapprove customers who wish to use Clearpay.

Please shop responsibly.